Safety First

"Where’d You Get That?" Safety and Furniture Assistance Policy

Introduction: At "Where’d You Get That?", the safety and well-being of our employees and customers are of paramount importance. We are dedicated to creating a secure shopping environment and ensuring a positive experience for everyone. To further enhance safety and efficiency, we have implemented the following policy:

Employee Assistance for Large Furniture and Heavy Boxes Full of Merchandise

Effective immediately, our employees will no longer be responsible for assisting customers with the removal of large furniture and heavy boxes full of merchandise from their vehicles or helping load large furniture into any vehicle.

Curbside Service

For items that have been sold, we will continue to offer the service of placing them at the curbside, provided they are not excessively heavy. However, it is the responsibility of the customer to ensure the item will fit into their vehicle before placing it at the curbside to minimize our workload.

Customer Responsibility

Customers are responsible for arranging transportation for furniture pickups and must provide their own help. For safety reasons, customers will not be permitted to move any item from the store that is too large or heavy without the assistance of capable individuals. A list of reliable moving companies can be acquired at our front desk or via email by request.

"SOLD" Tickets and Item Storage

We will continue to place a "SOLD" ticket on items purchased that need to be left in the store until they can be picked up. These items may be stored in the store for up to four days. If not picked up within four days, you will be charged a 20% of the purchase price restocking fee.

Extended Storage Services

For customers who require more than one week for item retrieval, we can offer storage services after 7 days, for a fee of $75 per month for each item. We will collect a credit card number at the time of purchase to ensure a smooth pick-up process.

Conclusion

We appreciate your understanding and cooperation as we work to maintain a safe and efficient shopping experience for everyone. This policy is intended to ensure the safety of all parties involved and provide a smooth and convenient shopping experience