"Where’d You Get That?" Safety and Furniture Assistance Policy
Effective Date: October 17, 2023
Introduction: At "Where’d You Get That?", the safety and well-being of our employees and customers are of paramount importance. We are dedicated to creating a secure shopping environment and ensuring a positive experience for everyone. To further enhance safety and efficiency, we have implemented the following policy:1. Employee Assistance for Large Furniture and Heavy Boxes Full of Merchandise: Effective immediately, our employees will no longer be responsible for assisting customers with the removal of large furniture and heavy boxes full of merchandise from their vehicles or helping load large furniture into any vehicle.2. Curbside Service: For items that have been sold, we will continue to offer the service of placing them at the curbside, provided they are not excessively heavy. However, it is the responsibility of the customer to ensure the item will fit into their vehicle before placing it at the curbside to minimize our workload.3. Customer Responsibility: Moving forward, if a customer requires assistance with loading or unloading furniture from their vehicle, it will be the responsibility of the customer to arrange for their own assistance. If customers do not have someone to help them, we have a list of movers they can contact for assistance. Alternatively, customers always have the option of paying for our in-house service team to assist them if they decide to have their item delivered.4. Utilizing Our Moving Team: While customers can utilize our in-house moving team when they are at the store, please note that we cannot guarantee the exact timing of our team's availability on any given moving day.5. "SOLD" Tickets and Item Storage: We will continue to place a "SOLD" ticket on items purchased that need to be left in the store until they can be picked up. These items may be stored in the store for up to one week or on the front or back porch until the customer is ready for pick-up.6. Extended Storage Services: For customers who require more than one week for item retrieval, we can offer storage services after 7 days, for a fee of $75 per month for each item. Therefore, we will collect a credit card number at the time of purchase to ensure a smooth pick-up process. A new Storage Service Fee has been placed on the Service Fee schedule.7. Conclusion: We appreciate your understanding and cooperation as we work to maintain a safe and efficient shopping experience for everyone. This policy is intended to ensure the safety of all parties involved and provide a smooth and convenient shopping experience.